The changes to the Code take effect for claims received on or after July 1, 2012, and for insurance contracts written from that date.
The General Insurance Code of Practice raises service standards, improves the way that claims and complaints are handled and helps people better understand how general insurance works.
Whether you’re taking out insurance, making a claim, or have a complaint, the Code of Practice lets you know the standards of customer service you can expect from the insurance industry.
2010 Code of Practice - May 1, 2010 - June 30, 2012
2006 Code of Practice - June 2006 - April 2010