CODE OF  PRACTICE - IN EFFECT NO LATER THAN JULY 1, 2012

The current Code of Practice was last revised in February 2012. These changes are intended to take effect no later than July 1, 2012.

The changes to the Code take effect for claims received on or after July 1, 2012, and for insurance contracts written from that date.

The General Insurance Code of Practice raises service standards, improves the way that claims and complaints are handled and helps people better understand how general insurance works.

Whether you’re taking out insurance, making a claim, or have a complaint, the Code of Practice lets you know the standards of customer service you can expect from the insurance industry.

 

General Insurance Code of Practice - Previous Versions