The General Insurance Code of Practice sets the minimum standard for what people can expect from their insurance provider  the moment they take out a policy to its conclusion.

The General Insurance Ciode of Practice specifcally addresses the following areas:

• Buying Insurance
• Making a Claim
• Time of Need
• Repairing your Property
• When Disaster Strikes
• The Right Information

General principles covered by the General Insurance Code of Practice include:

• All customer services (including product information, sales procedures, claims handling and the management of complaints or disputes) will be conducted in a fair, transparent and timely manner.
• If an error is made in assessing applications, deciding on claims or investigating complaints, the insurer will take immediate action to correct it.
• Customers will have access to any information that has the opportunity to correct any mistakes or inaccuracies within this information.
• Insurers will make sure that not only its employees, but also its Authorised Representatives and Service Providers meet the standards in the Code.

Please note that information on this website contains summaries of the provisions of the General Insurance Code of Practice. Please refer to the Code of Practice for detailed information - click here.