The General Insurance Code of Practice sets the minimum standard for what people can expect from their insurance provider the moment they take out a policy to its conclusion.
The General Insurance Code of Practice specifically addresses the following areas:
- Buying Insurance
- Making a Claim
- Time of Need
- Repairing your Property
- When Disaster Strikes
- The Right Information
General principles covered by the General Insurance Code of Practice include:
Please note that information on this website contains summaries of the provisions of the General Insurance Code of Practice. Please refer to the Code of Practice
- All customer services (including product information, sales procedures, claims handling and the management of complaints or disputes) will be conducted in a fair, transparent and timely manner.
- If an error is made in assessing applications, deciding on claims or investigating complaints, the insurer will take immediate action to correct it.
- Customers will have access to any information that has the opportunity to correct any mistakes or inaccuracies within this information.
- Insurers will make sure that not only its employees, but also its Authorised Representatives and Service Providers meet the standards in the Code.
for detailed information.