For enquiries related specifically to your insurance cover, it is reccommended that you contact your insurer directly. The following information may also be able to assist you.
For all enquiries about the General Insurance Code of Practice please contact the Insurance Ombudsman Service
Financial Ombudsman Service
http://www.fos.org.au
National Toll Free 1300 78 08 08
The Financial Ombudsman Service (FOS) was established on 1 July 2008. FOS has replaced three external dispute resolution schemes including the Insurance Ombudsman Service (IOS) - which was established in 1991 as an independent national dispute resolution body and approved by the financial services regulator the Australian Securities and Investment Commission. The FOS continues the work of IOS as an external dispute resolution body which independently and impartially resolves general insurance disputes between consumers and participating companies.
Insurance Council of Australia
http://www.insurancecouncil.com.au
The Insurance Council of Australia is the representative body of the general insurance industry in Australia. Our members represent more than 90 per cent of total premium income written by private sector general insurer. Insurance Council members, both insurers and reinsurers, are a significant part of the financial services system. 2007 Australian Prudential Regulation Authority statistics show that the private sector insurance industry generates gross premium revenue of $28.2 billion per annum and has assets of $82.2 billion. The industry employs approximately 60,000 people and on average pays out about $70 million in claims each working day.
Insurance Council members provide insurance products ranging from those usually purchased by individuals (such as home and contents insurance, travel insurance, motor vehicle insurance) to those purchased by small businesses and larger organisations (such as product and public liability ionsurance, commerical property and directors and officers insurance.)