For enquiries related specifically to your insurance cover, it is reccommended that you contact your insurer directly. The following information may also be able to assist you.
For all enquiries about the General Insurance Code of Practice please contact the Insurance Ombudsman Service
Financial Ombudsman Service
t: 1300 78 08 08
The Financial Ombudsman Service (FOS) independently and impartially resolves disputes between consumers, including some small businesses, and participating financial services providers. FOS independent dispute resolution processes cover complaints about financial services including banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts.
Insurance Council of Australia
t: 02 9253 5100
The Insurance Council of Australia is the representative body of the general insurance industry in Australia. Its members represent more than 90 per cent of total premium income written by private sector general insurers. Insurance Council members, both insurers and reinsurers, are a significant part of the Australian financial services system.
The private sector insurance industry generates gross premium revenue of $37.9 billion a year and has assets of $115.7 billion. The general insurance industry on average pays out $116 million in claims to policyholders each working day.
Insurance Council members provide insurance products ranging from those usually purchased by individuals (such as home and contents insurance, travel insurance and motor vehicle insurance) to those purchased by small businesses and larger organisations (such as product and public liability insurance, commercial property, and directors and officers insurance).