For queries related specifcally to your insurance cover, it is recommended that you contact your insurer directly. The following information may also be able to assist you.
Financial Ombudsman Service - For all Code of Practice enquiries and to assist in any general insurance matters
Insurance Council of Australia - Developed the general insurance Code of Practice in association with the IOS and member companies.
Australian Prudential Regulation Authority - Regulates the general insurance industry in Australia.
Australian Securities and Investments Commission - Enforces and regulates financial service companies within Australia.
Investment & Financial Services Association Limited - Peak industry association for life insurance companies within Australia.
The Australian Health Insurance Association - Peak industry association for private health insurance companies within Australia.