For queries related specifcally to your insurance cover, it is recommended that you contact your insurer directly. The following information may also be able to assist you.

Financial Ombudsman Service - For all Code of Practice enquiries and to assist in any general insurance matters
w: http://www.fos.org.au 

Insurance Council of Australia - Developed the general insurance Code of Practice in association with the IOS and member companies.
w: http://www.insurancecouncil.com.au

Australian Prudential Regulation Authority - Regulates the general insurance industry in Australia.
w: http://www.apra.gov.au

Australian Securities and Investments Commission - Enforces and regulates financial service companies within Australia.
w: http://www.asic.gov.au

Investment & Financial Services Association Limited - Peak industry association for life insurance companies within Australia.
w: http://www.ifsa.com.au

The Australian Health Insurance Association - Peak industry association for private health insurance companies within Australia.
w: http://www.ahia.org.au