Like to know what you can expect from your insurer? Find out - in the  General Insurance Code of Practice.

The General Insurance Code of Practice raises service standards, improves the way that claims and complaints are handled and helps people better understand how general insurance works.

Whether you’re taking out car insurance, making a claim when your bags are stolen overseas or having your office repaired after a storm, the Code of Practice lets you know the standards of customer service you can expect from the insurance industry. Find out more on how the Code benefits  consumers.

Review of the General Insurance Code of Practice commenced 1 June 2009

The Review of the General Insurance Code of Practice (Code) commenced on 1 June 2009.  Mr Robert Cornall AO has been appointed by the Insurance Council Board as the Independent Reviewer of the General Insurance Code of Practice. 

To view the Code of Practice Review Website click here